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Technical data of the servicemonitor.co.uk

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menu join about services our work testimonials clients news contact us become a mystery shopper login to members' portal about us about us market research agency specialising in customer feedback for the hospitality, leisure and retail industries. for over 25 years our knowledge of how best to apply market research techniques within these unique environments has benefited our enviable client base greatly. we use the most appropriate customer research methodology to help your business identify exactly what changes will drive customer loyalty, spend per visit and likelihood to recommend. your business benefits from enhanced connectivity between you and your customers, ensuring you consistently deliver the required standards to keep satisfaction, loyalty and advocacy at the highest possible level. based in our offices in beautiful berkhamsted we are a dedicated group of people who love what we do - come along and meet us to find out for yourself. what we do we offer a range of tools to be able to deliver a blended combination of high volume top line emotive feedback through to detailed compliance testing in order to give you a complete picture of what your customer experiences. how we do it services understanding customers, their expectations, experiences and preferences is never easy - but it is essential. service monitor offers a range of tools to provide the perfect balance of robust response rates and detailed insight. either utilised on their own or blended together in a cex programme we provide businesses such as yours with detailed mystery customer visits, quick but insightful online feedback surveys, human eye sentiment analysis of social media based reviews, point of experience touch screen feedback kiosks as well as traditional focus groups and face to face interviews , ensuring the research we provide fits perfectly with your culture and customer preferences. mystery customer profiled to your business - our mystery customers are ‘real customers' providing genuine experiential feedback - still one of the best research methodologies to understand the reality of, and provide high detail, of the customer journey. video mystery customer bring the mystery customer visit to life by having them video recorded - see exactly what the customer sees providing powerful feedback for training and staff development. online surveys dynamic and fully responsive web surveys to engage with your customers and manage your own feedback. surveys use advanced filter logic and available data to give the best user experience possible. feedback kiosks smart, real-time feedback placed at key moments within a business allowing real customers to offer real-time ratings and opinions. mystery caller & emailer using our specialist uk based team we can monitor your conferencing, events and reservations telephone and email handling processes. f2f interviews interviewing your customers, within your venues, as they engage with your business, drives real time feedback and captures all views - not just those motivated to give feedback due to extreme experiences. focus groups when you want to investigate your customer thoughts in more depth - focus groups are the perfect tool. allowing a group of your customers to discuss what is most important to them regarding your offer - or helping define what your offer should be. online review collection online reviews can make or break a business. we monitor public review sites for your locations from up to 18 popular review sites such as facebook, tripadvisor and google and bring all the information together into one place. online review analysis where automated sentiment analysis doesn't work - our approach does. providing collation, analysis and ‘human eye' sentiment categorisation to bring you enhanced insight beyond the 5 star rating. sms text surveys target the smartphone generation by sending surveys direct to them via sms and text promoted online surveys. get immediate feedback to the questions you need answers to now. bespoke reporting all clients enjoy bespoke reporting - dashboards, pdfs, online portals & galleries. we also bring in internal kpi's & social media feeds to allow a one stop shop. but we don't just report numbers, we suggest solutions, actions & act as an extension of the client team. action alerts urgent issues can't wait for your team to log in and view their results - they need to be understood and actioned immediately. this is where our instant action alerts are essential - customer issues, to your inbox, as it happens! data collection view details online reporting view details analysis and insight view details testimonials "the team at service monitor are true champions of customer service. they provide fuller's with real insight across both business to customer and business to business programmes; all presented in a compelling and personalised way" nick corden fuller, smith & turner "we have worked with service monitor for a long time and developed our mystery reports to match the changing expectations of customers and styles of our businesses. the reports are invaluable and form part of how we measure the customer experience, the themes where we develop new customer experiences, as well as identifying where we need to be improving our overall offer. they form part of our metrics on customer response and allow us to gain insight in a way we can't by other methods." angela barlow training manager, shepherd neame ltd "service monitor triggers change. they have an incredible knack of getting to the very nub of what a customer thinks and understanding the impact on a business. critically they then give good clear no-nonsense advice on what needs to be done. the team at service monitor have been an integral part of my strategy in all senior roles i have held in the hospitality business." elton mouna managing director, remarkable pubs "service monitor instantly got to grips with the nuances and challenges of our business and helped us forge a successful customer feedback strategy. we have improved usability of our system for both customers and operators alike, which has seen our response rates increase three-fold. the technical support and monthly reporting has been great too!" david tester head of marketing, compass group uk & ireland "having service monitor on our side is like britain having radar in ww2." david hoare hall & woodhouse clients we're proud to have long working relationships with some of the best-known brands and businesses in the uk. all hospitality leisure retail brewhouse and kitchen compass group corinthia hotels d&d; london dalton park eclectic bar group elite hotels fuller's greene king hall and woodhouse lakeside village levy restaurants uk livingston designer outlet london designer outlet mcmullen's park holidays uk princes quay resorts word birmingham shepherd neame slug and lettuce stonegate pub company walkabout wyevale yates contact us thank you for contacting us. we will be in touch as soon as we can. we are sorry, your message could not be delivered. submit call 01442 877957 email [email protected] berkhamsted office 2 churchgates the wilderness berkhamsted, hp4 2ub london office 9 white lion street london n1 9pd accessibility | company information | privacy policy & use of cookies | website terms & conditions | © service monitor 2018 data collection there are so many ways to capture customer feedback that it can, at times, appear very confusing. not only for the clients, but for the customers themselves. therefore, we see it as our duty to create simple feedback mechanisms, taking up minimal customer time - whilst delivering detailed and rich insight for the business. for example… …online surveys that capture the same insight from 3 questions that would require 10 questions in a traditional survey! …taking the survey to the customer via touch screen kiosks. …making all survey communication clear and visually appealing so that customers act

URL analysis for servicemonitor.co.uk

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Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Domain name:
servicemonitor.co.uk

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 16-Aug-2016

Registrar:
Gandi [Tag = GANDI]
URL: http://www.gandi.net

Relevant dates:
Registered on: 03-Jul-2002
Expiry date: 03-Jul-2023
Last updated: 11-Jun-2018

Registration status:
Registered until expiry date.

Name servers:
ns-1170.awsdns-18.org
ns-118.awsdns-14.com
ns-1650.awsdns-14.co.uk 205.251.198.114
ns-917.awsdns-50.net

WHOIS lookup made at 03:17:47 31-Jul-2018

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2018.

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at https://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REFERRER http://www.nominet.org.uk

  REGISTRAR Nominet UK

SERVERS

  SERVER co.uk.whois-servers.net

  ARGS servicemonitor.co.uk

  PORT 43

  TYPE domain

DOMAIN

SPONSOR
Gandi [Tag = GANDI]
URL: http://www.gandi.net
Relevant dates:

  CREATED 03-Jul-2002

  CHANGED 11-Jun-2018

STATUS
Registered until expiry date.

NSERVER

  NS-1170.AWSDNS-18.ORG 205.251.196.146

  NS-118.AWSDNS-14.COM 205.251.192.118

  NS-1650.AWSDNS-14.CO.UK 205.251.198.114

  NS-917.AWSDNS-50.NET 205.251.195.149

  NAME servicemonitor.co.uk

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2018.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at https://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REGISTERED no

Mistakes

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